Featured Alarm Monitoring Content
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Leveraging Online Shopping, Omnichannel Service, And Personalization For A New Season Of Customer Expectations
7/15/2021
After a challenging 2020 holiday season, retailers are preparing for another round of holiday shopping in 2021, this time with the hope that some amount of normalcy will return to consumer spending and shopping behavior.
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Harnessing Data Can Drive Omnichannel Efficiency
5/12/2021
One retail fulfillment center needs to count pallets of merchandise stacked to the ceiling to meet the surge in online orders that has come during the pandemic. Another needs to keep workers socially distanced. And with more shopping moving online every day, all retailers need real-time updates on consumer habits that seem to be evolving rapidly.
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New Benchmarks For Customer Contact Performance
4/23/2021
What worked yesterday will not necessarily drive success today. It will almost certainly not ensure a fruitful tomorrow.
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How To Guide For Doing BOPIS And Curbside Pickup Right
4/8/2021
The growth of omnichannel fulfillment programs such as buy online, pick up in-store (BOPIS) and curbside pickup of online orders has been a retail industry trend for several years now. That trend reached a tipping point in the last 12 months, as the COVID-19 pandemic led consumers to seek out safer, contactless shopping experiences. Equally embraced by consumers and retailers alike, and for many of the same reasons (e.g., cost savings on last-mile order delivery), BOPIS and curbside have transitioned from nice-to-have to must-have services for brands with physical storefronts.
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Radial Is A Leader In SPARK Matrix: Omnichannel Order Management Systems
3/17/2021
Omnichannel order management systems (OMS) help retailers manage and fulfill complex customers' orders efficiently in an omnichannel environment to improve the customer experience. An omnichannel OMS provides unified visibility of enterprise inventory from warehouse, distribution center, store, and in-transit locations while performing complex order routing to enable efficient order fulfillment from the optimum location.
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The State Of Contact Center Technology
2/22/2021
Can it mitigate the impact of change? Can it drive unlock new efficiencies? Can it generate unprecedented value? Always relevant when evaluating contact center technology, these three questions took center stage amid the events of 2020. The best technology would have helped companies smoothly transition to remote work and digital-first communication. It also would have helped companies elevate their experiences — and reduce agent and customer effort — even in the face of such uncertainty.
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US Fashion Apparel Brand Leverages Radial Operations To Meet Customer Demand and Exceed Expectations, Even During Promotional Volume Spikes
2/18/2021
A leading apparel brand with $2B+ in revenue was deeply concerned about its ability to meet online consumers’ expectations. The brand sought to bring its excellent brick-and-mortar customer experience online and made a firm delivery promise to consumers while also providing them with compelling promotions.
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Luxury Beauty Products & Fragrances Retailer Addresses New Increased Order Volume With Voice Picking And Packing
2/18/2021
Leading US retailer specializing in luxury beauty products and fragrances has been partnered with Radial since 2005 for fulfillment operations. With business growing substantially, there was a need to address increased order volumes, along with speed and accuracy.
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Online Consumer Insights Report
2/5/2021
This report includes data on consumer sentiment for commerce trends in fulfillment, omnichannel, Amazon, and more. Consumer insights into the COVID-19 pandemic are also included.
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Retail Supply Chains Take On Pandemic-Era Challenges
1/13/2021
One retailer needs to set up curbside pickup in a day. Another is doing ship-from-store but needs real-time data on the number of units of specific items at each store. Others are deciding whether to keep merchandise at shuttered stores or send them back to distribution centers. Those are among the challenges retailers are facing during the unprecedented COVID-19 pandemic. They are not easy to face alone.